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INTEGRATED REPORT 2017
and enhancing the access to affordable, quality healthcare.
Healthcare administration
Administration
Health and risk management
End customers
Government
Schemes
Individual patients
OUTCOMES
Financial capital
• Normalised headline earnings per share
– 44.03 cents
• R769 million in cash reserves
• 4.5% dividend yield
• 18% increase in share price
• Operating profit increased by 49.89%
• Total revenue increased by 20.22%
Group Chief Financial Officer’s report page 54
Intellectual capital
• Cost savings based on IFM –
R154.1 million
Manufactured capital
• 3.6 million lives under administration
• 18 client medical schemes in
southern Africa
Organisation overview page 10
Human capital
• R6.9 million spent on training employees
• R421 136 bursary spend
Strategy page 45
Social and relationship capital
• R3.5 million spend in ED*
• R7 million spend in SD*
• R3.5 million spend in SED*
• Titanium Award for Excellence in
Corporate Social Investment
Our social impact page 104
* The 2017 spend is a projection which will
be verified in November 2017 for B-BBEE
Natural capital
Environmental impact monitoring and
management
Optimising the distribution capability of the Group to enhance our health offering to
our clients and stimulate:
• broker management;
• distribution of client products; and
• optimised growth through organic growth and mergers.
Wellness Odyssey’s person-centric corporate wellness solutions:
• Identify non-communicable clinical risk
• Promote awareness and supply educational material
• Refer identified high-risk members to established disease management programmes
Medscheme provides a full spectrum of health administration and health risk
management services including:
• claims processing;
• dedicated client member contact centres;
• scheme finance management;
• hospital and medicine benefit management programmes;
• disease management programmes;
• hospital, general practitioner, specialist, optical and dental networks;
• negotiations and strategic purchasing of healthcare services on behalf of clients;
• actuarial and health informatics and analysts;
• evaluation of technologies, pharmaceutical and clinical practice and the formulation
of clinical health funding policies; and
• forensic services.
• In-house advertising, design, digital, marketing and social media specialist agency
• Creates marketing strategies, executions and marketing campaigns that
encompass all channels and audiences – above, through and below the line
• Specialises in digital and social media training and implementation
Driving efficiencies in the healthcare value chain through the following business activities:
page 61
Transformation
Member retention for clients
Regulatory compliance
Technological innovation
Loss of critical skills/employees
Project risks
MATERIAL
MATTERS
pages 32 to 35
CORE BUSINESS ACTIVITIES AND PROCESSES