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INTEGRATED REPORT 2017
Risks and
opportunities
External
environment
Material
matters
1
8
2
11
10
9
6
4
7
3
5
Impact
Likelihood
Low
Medium
High
Low
Medium High
Legend
1
Escalating healthcare costs
2
Fraud, waste and abuse
3
Political uncertainty
4
Cybercrime and data security
5
IT dependency
6
Transformation
7
Member retention for clients
8
Technological innovation
9
Regulatory compliance
10
Loss of critical skills/employees
11
Project risks
Stakeholder
expectations
Strategy