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STRATEGY (continued)
AfroCentric INTEGRATED ANNUAL REPORT 2016
36
HEALTH ADMINISTRATION
AND HEALTH RISK
MANAGEMENT
FINANCIAL CAPITAL
▲
Equity-funded
▲
Fees from clients reinvested
▲
Investment income
INTELLECTUAL CAPITAL
▲
Systems and processes
▲
Unique IT platform
▲
Licence for back treatments in South
Africa
▲
Employees with critical intrinsic
knowledge related to the business and
industry
▲
Insurance Fraud Manager
MANUFACTURED CAPITAL
▲
Group businesses
▲
Call centres
▲
IT services
HUMAN CAPITAL
▲
Skilled workforce across a range of key
competencies related to the industry
and providing services, ranging from
call centre, health care operations and
administration employees to actuaries
▲
Doctors, Pharmacists, Chartered
Accountants, Lawyers and other
professionals
SOCIAL AND RELATIONSHIP CAPITAL
▲
All stakeholders
▲
Relationships with clients
▲
Brands: Medscheme and associated
brands
NATURAL CAPITAL
▲
Water
▲
Electricity and use of generators when
required
BUSINESS ACTIVITIES IN THE HEALTHCARE VALUE CHAIN
OUTPUTS
To facilitate the delivery of sustainable healthcare services and
enhance the access to affordable, quality healthcare
SUPPORT SERVICES
PROVIDED BY
AFROCENTRIC GROUP
▲
Claims processing
▲
Dedicated client member contact centres
▲
Scheme finance management
▲
Hospital and medicine benefit management programmes
▲
Disease management programmes
▲
Hospital, general practitioner, specialist, optical and dental networks
▲
Negotiations and strategic purchasing of healthcare services on behalf of clients
▲
Actuarial and health informatics and analysts
▲
Evaluation of technologies, pharmaceutical and clinical practice and the
formulation of clinical health funding policies
▲
Forensic services
Group
Finance
Human
Capital
Group
Marketing
and
Corporate
Affairs
Group
Business
Development
Group
Legal,
Governance,
Risk Management
and
Compliance
INPUTS
BUSINESS MODEL
MEDSCHEME
PROVIDES A FULL SPECTRUM
OF HEALTH ADMINISTRATION
AND HEALTH RISK
MANAGEMENT
SERVICES
INCLUDING: