Abbreviations and acronyms

ADS AfroCentric Distribution Services
AFS Annual Financial Statements
AGM Annual General Meeting
ARVs Antiretrovirals
BCPs Business continuity plans
BSC Balanced scorecard
CCMDD Central Chronic Medicine Dispensing and Distribution
CEO Chief Executive Officer
CFO Chief Financial Officer
CIO Chief information officer
CIPC Companies and Intellectual Property Commission
CMS Council for Medical Schemes
COSO Committee of Sponsoring Organisations of the Treadway Commission
CSDP Central Securities Depository Participant
DBC Document-based care
DENIS Dental Information Systems
DoH Departments of Health
EBIT Earnings before interest and taxes
ERM Enterprise Risk Management
ESG Environmental, social and governance
FWA Fraud, waste and abuse
ICT Information Communication Technology
IFRS International Financial Reporting Standards
IR Integrated Report
ISO International Organization for Standardization
JSE Johannesburg Stock Exchange
KPI Key performance indicators
LTI Long-term incentive
MOI Memorandum of Incorporation
MVP Most Valuable Product
NDoH National Department of Health
NDP National Development Plan
NEHAWU National Education, Health and Allied Workers' Union
NHA Neil Harvey and Associates
NHI National Health Insurance
PHA Private Healthcare Administrators
POLMED South African Police Service Medical Aid
POPIA Protection of Personal Information Act
QAR Quality Assurance Review
SDG Sustainable Development Goal
SENS Stock Exchange News Service
SEP Single-exit price
STI Short-term incentive
VAT Value-Added Tax