The value derived from our business model for our stakeholders
Value created/capital enhanced  |
Value eroded/capital reduced  |
Value preservation |
Value for our CLIENTS
AfroCentric is committed to EXCEPTIONAL CLIENT SERVICE and continuous improvement in our service offerings.
We optimise the healthcare value chain by leveraging our market presence and size TO REDUCE COSTS for our clients and their scheme member.
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Voice of the Customer Survey achieved a positive response rate of 81.23% (2021: 81.46%) |
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Membership in larger schemes between 2015 and 2022 has grown by 19.7% |
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Weighted scheme solvency of 35.8% (2021: 39%) |
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Average scheme contribution increase of 5.6% (2021: 3.81%) |
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R4.2 BILLION managed care savings for medical schemes (2021: R2.7 billion) |
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R804 MILLION cost savings based on fraud management software (2021: R848 million) |
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R324 MILLION FWA cases quantified (2021: R289 million) |
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R150 MILLION FWA cases recovered (2021: R134 million) |
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| Value created for us Retaining and growing our medical scheme clients is critical to our sustainability and enhances the organisation's profitability. |
Capitals impacted
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Value for our client's MEMBERS
Enhancing the QUALITY and EASE OF ACCESS to healthcare services.
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Enabled VirtualCare consultations |
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Enabled WhatsApp member engagements |
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| Facilitated the use of the hospital-at-home product by patients | |
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Launched our Pharmacy Direct online shop (https://pharmacydirect.co.za) – available to all our patients and the public |
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| Value created for us Retaining and growing our medical scheme clients is critical to our sustainability and enhances the organisation's profitability. |
Capitals impacted
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Value created for our SHAREHOLDERS AND INVESTORS
SUSTAINABLE RETURNS over time derived from a purpose-driven business model.
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Dividend yield of 7.7% (2021: 7.7%) |
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Headline earnings per share of 55.07(2021: 57.26 cents) |
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Operating profit increased by 1.2% (2021: 14.6%) |
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Return on equity of 14.0%(2021: 14.6%) |
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Diversifying into other revenue streams through our various subsidiaries supports business sustainability |
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Net working capital 11.2% increase year-on-year (2021: 10.8% decrease) despite 8.0% growth in sales (2021: 25.8%) and new product launches |
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| Value created for us Retaining and growing our medical scheme clients is critical to our sustainability and enhances the organisation's profitability. |
Capitals impacted
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Value for our EMPLOYEES
A purpose-driven work culture that fosters INCLUSIVITY and HIGH PERFORMANCE.
Passionate individuals who pursue INNOVATION, EXCELLENCE AND CAREER ADVANCEMENT through continued professional development.
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10% employee turnover (2021: 11.3%) |
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83% of the workforce are black (2021: 82%) |
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71% of the workforce are women (2021: 70%) |
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58% of the workforce are black women (2021: 57%) |
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31% black representation at senior management level (2021: 33%) |
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500 online courses were undertaken by 2 588 employees (2021: 247 courses taken by 3 816 employees) |
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R5.6 MILLION was spent on developing our employees (2021: R10.7 million) |
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| Value created for us Our people are a key differentiator and enable our continued success. AfroCentric competes for skilled and experienced global and local healthcare employees. Retention of critical skills, particularly actuarial, IT and medical specialists, is imperative to our continued success. |
Capitals impacted
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Value for GOVERNMENT AND REGULATORS
Enhancing public-private partnership in furthering the aim of enabling ACCESS TO HEALTHCARE FOR ALL.
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R25 MILLION invested in the vaccination roll out process (2021: R5 million) |
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AfroCentric contributed approximatelyR225 MILLIONin corporate income taxes. |
| Value created for us Policy and regulatory decisions directly impact the Group and our subsidiary entities. By engaging with government and regulators, we can contribute to shaping an environment that supports our mission of innovating a new integrated model of sustainable healthcare that measurably improves access to quality healthcare. Furthermore, we can develop sustainable revenue streams by seeking to support national and< provincial spheres of government by delivering services that meet their mandate. |
Capitals impacted
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Value created for INDUSTRY BODIES
Contributing our TECHNICAL EXPERTISE and IN-DEPTH KNOWLEDGE to pertinent industry topics.
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AfroCentric participates in various engagements with industry bodies |
| Value created for us Industry bodies provide vital opportunities to interact with broader industry players concerning critical interests in the healthcare sector. In some instances, they open communication channels to government and regulators, particularly when policymakers and regulators seek industry-wide positions. |
Capitals impacted
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