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AfroCentric INTEGRATED ANNUAL REPORT 2016
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Governance and sustainability
TALENT AND LEADERSHIP DEVELOPMENT
AfroCentric is committed to attracting high-quality
employees and growing and nurturing talent from within.
Employees are encouraged to learn on a continual basis
and to demonstrate a commitment to their personal growth
and development. Employees are encouraged to adopt
innovative means of study; traditional classroom-based
learning is supplemented with on-the-job training, e-learning
and self-study.
The Learning and Performance Academy provides internal
and external learning programmes. The Academy also offers
several accredited courses to employees, allowing them to
achieve credits that lead to formal qualifications.
The strategy for the Academy is a proactive partnership with
the business to achieve performance objectives by delivering
innovative learning experiences. Through the Learning and
Performance Academy, organisational capability is enhanced
and competitive advantage heightened.
PERFORMANCE MANAGEMENT
AfroCentric uses a Balanced Scorecard (“BSC”) approach to
performance management. The BSC provides management
with the tools they require to drive future competitive
success. It translates an organisation’s strategy into a set of
performance measures that, provide the framework for a
strategic measurement and management system.
In managing performance at an individual level, the aim is to
create a ‘win-win’ environment, with clear expectations and
shared understanding of objectives between manager and
employee from the outset. Employees participate proactively
in all phases of the process and share ownership of the
outcomes with the organisation. Individuals understand how
their performance and behaviour links to the organisational
strategy. Emphasis is placed on self-management in
achieving total quality and customer service and employees
are encouraged to maximise their contribution in their
current role, while having access to opportunities to grow
and develop their careers within the AfroCentric Group.
EMPLOYEE WELLNESS PROGRAMME
AfroCentric’s passion for people, organisational performance
and healthcare informs all human capital strategies, policies
and structures. The Group employee wellness programme
(“EWP”) forms an integral part of the components on the
employee value proposition, linking health, wellbeing and
overall performance.
The EWP is based on four pillars: physical wellbeing,
emotional wellbeing, financial wellbeing and organisational
wellbeing. It provides independent, confidential, professional
counselling and advisory services to permanent and
non-permanent employees and their direct household
dependants. The programme continues to be valued by
employees as evidenced by the high rate achieved during
the 2016 employee satisfaction survey. The programme
utilisation rate of 39% remains highest compared to the
consumer services sector. In 2016, over 1 437 employees
completed wellness screenings, which included blood
pressure, glucose, cholesterol, body mass index and HIV
tests on the wellness days, which are held nationally across
head office, distribution centres and stores.