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AfroCentric INTEGRATED ANNUAL REPORT 2016
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Operational reviews
HELIOS IT SOLUTIONS
OVERVIEW
Helios was born in 2011 through the refocus of the
Medscheme IT division. It is a fairly young company driven
by a quest for innovation. We are continually analysing the
market to identify improved technologies that can increase
efficiencies and deliver added convenience to our clients.
Controlling risk in an IT environment is critical. To that
end, Helios adopts secure IT processes and stringent
governance structures to ensure effective risk management
and compliance with all legislative and best practice security
measures.
STRATEGY
Customer centricity is a pillar of the business strategy and
a philosophy which flows through all the other strategic
objectives.
Helios IT Solutions (“Helios”) provides technology solutions that facilitate efficient management
of healthcare services, particularly in the administration of medical schemes and health risk
management. Helios is the technology backbone of the Group and a key enabler of the vertical
integration of healthcare delivery. The Company is a strategic partner to Medscheme and its
client medical schemes, and has a number of prestigious external clients, South African and
international, who utilise its systems under licence.
Strategic objectives
Why this is important
Link to Group
strategy
Customer centricity
Helios has embedded a culture of customer centricity in its operations,
with the aim of enabling highly technical individuals to grasp the impact of
their activities on the end customer experience. This is achieved by aligning
behaviour positively to business strategy.
100% uptime of core
systems
Delivering client satisfaction means providing uninterrupted service, which in
turn relies on robust systems that remain fully functional at all times.
Revenue growth
Helios supports AfroCentric’s strategic objectives of diversifying revenue
streams and maximising growth. Licensing the Helios systems and offering
support services to external partners generates additional revenue for the
Group.
Care and growth of
employees
Within the ICT environment, attracting and retaining critical skills remains
a challenge. The market is competitive and certain specialist skills are in
demand. Helios attracted some of the best talent in the country from diverse
backgrounds and is committed to developing our employees through
learnership and other capacity-building programmes. Through the realisation
of this strategic objective, Helios invests in a dedicated team with the
technical skills, passion and commitment to support the business imperatives.
Helios
embedded
a culture
of customer
understanding
in its operations