38 / 146
AFROCENTRIC GROUP
34
HOW WE CREATE VALUE
MATERIALITY CONTINUED
MATERIAL
MATTERS
TRANSFORMATION
MEMBER RETENTION
FOR CLIENTS
TECHNOLOGICAL
INNOVATION
Why material?
We are committed to South
Africa’s transformation agenda.
It is a strategic objective in our
company, and we seek to
achieve high levels of
compliance with B-BBEE codes
and legislation.
We have adopted a culture of
cost containment in order to
decrease the healthcare costs for
our client schemes while
improving the quality of healthcare
for our schemes’ beneficiaries.
Technological innovation is
critically important; it allows for
cost efficiencies and keeps us
competitive.
Risks
Failure to achieve our
transformation credentials could
compromise the Group’s ability
to win tenders and contracts.
Our inability to provide
extraordinary customer service
will place us at risk of losing
revenue. Dissatisfied schemes will
move to one of our competing
administrators.
We may miss opportunities to
diversify our revenue sources
and reduce the costs of
healthcare for our clients.
Opportunities
Strong B-BBEE credentials will
ensure favourable ratings for
tenders for public and private
sector business, demonstrating
leadership as a South African
group.
The Group is able to build a
performance-driven culture
among employees to deliver
exceptional client service.
Our IT platform, Nexus, has the
potential to become the leading
healthcare software in the
market.
Stakeholders
• AfroCentric employees
• Our clients – medical
schemes
• Our clients – medical schemes
• AfroCentric employees
• Brokers
• Suppliers
• Our clients – medical
schemes
Strategic response
Promote transformation
Uplift our people
Deliver exceptional
client service
Reduce the cost of
healthcare
Improve efficiencies
through cost
consciousness
Improve efficiencies
through cost
consciousness
Diversify revenue sources
Maximise growth
opportunities
Deliver exceptional
client service
6
7
8