KEY RISKS AND OPPORTUNITIES

The table below illustrates the Group's material risks. Our material matters section provides an overview of the Group's risks and their related opportunities.

		Risk	Related material matter(s)	Impact	Likelihood	Movement
1	IT	System stability/availability Cybersecurity vulnerabilities Technologies Project management	Cybercrime and data security IT dependency Project risks Technological innovation	High
2	Economic growth	Membership growth Loss of clients B-BBEE levels	Escalating healthcare costs Member retention for clients Political uncertainty Transformation	High
3	People	Employee retention	Loss of critical skills/employees	Medium
4	Regulatory and compliance	PoPI NHI	Regulatory compliance	Medium
5	Financial	Budget/growth target	Escalating healthcare costs Fraud, waste and abuse	Medium
6	Legal	Contractual agreements	Project risks	Medium
7	Internal fraud	Internal fraud	Fraud, waste and abuse	Medium
8	External fraud	External fraud	Fraud, waste and abuse	High

Impact			Likelihood			Trend
High						Worsening
Medium						Remains unchanged
Low						Improving

2018 focus areas

• The PoPI
• Cybersecurity
• Sustainability of the organisation

Outlook

The Group would like to maintain minimum risk exposure in terms of cybersecurity, compliance with PoPI, and business acquisitions related to our growth strategy.