Operations
AFROCENTRIC IS THE MOST DIVERSIFIED HEALTHCARE COMPANY IN SOUTHERN AFRICA. TO LEVERAGE OUR INTEGRATED MODEL, OUR BUSINESS IS ORGANISED INTO THREE PRIMARY CLUSTERS: MEDICAL SCHEME ADMINISTRATION, RISK MANAGEMENT AND TECHNOLOGY; PHARMACEUTICAL; AND CORPORATE SOLUTIONS.
MEDICAL SCHEME ADMINISTRATION, RISK MANAGEMENT AND TECHNOLOGY
Areas of strength and differentiation
- Largely constituting Medscheme, the largest managed care organisation in South Africa
- Manages over 4.0 million lives
- Utilises hyper-automation, robotic process automation, artificial intelligence (AI), and machine learning
Outputs (products and services)
- Claims processing: Automated claims adjudication and high straight-through processing rates
- Customer service: Enhanced digital platforms for member interaction, including online and mobile technologies
- Health risk management: Programmes that identify and manage clinical and financial risks to lower healthcare costs
- VirtualCare: Provides safe and affordable virtual consultations with registered medical professionals
- Hospital benefit management: Digital engagement system for hospital authorisations and claims
- Healthcare Professional Portal (HCP): Our HCP portal is a web-based digital tool designed to help healthcare practitioners and their staff simplify and speed up many administrative tasks related to patients who are members of Medscheme-administered schemes
Outcomes
- Enhances efficiency and reduces healthcare costs
- Streamlines claims adjudication, reducing human intervention
- Improves customer satisfaction
- Enhanced patient outcomes
- Increased access to healthcare
Contribution to the Group
Revenue
Operating costs
Operating profit
PHARMACEUTICAL
Areas of strength and differentiation
- Management of full medicine spend for our client schemes
- Comprehensive presence in the pharmaceutical value chain, including manufacturing, wholesale, importing, marketing, distribution and courier services
Outputs (products and services)
- Wholesale and distribution: Delivering medicines to urban and rural areas through Pharmacy Direct
- Medicine cost management: Scriptpharm manages chronic and acute medication, providing drug utilisation reviews
- Manufacturing, importing and marketing: Activo Health imports and markets pharmaceutical products
Outcomes
- High impact on overall healthcare spend
- Savings for client schemes
- Improved access to medicines
- Enhanced patient care and adherence to medication regimes
Contribution to the Group
Revenue
Operating costs
Operating profit
CORPORATE SOLUTIONS
Areas of strength and differentiation
- Primary care
- Occupational health
- Fully integrated employee wellness solutions
Outputs (products and services)
- Health and wellness programmes: Integrated solutions for employee health and wellness
- Onsite clinics: Nurse-led primary healthcare clinics
- Disease management: Programmes for managing non-communicable diseases
- Wellness initiatives: Programmes to enhance employee wellbeing and productivity
- Sanlam Gap Cover
- Primary Healthcare Insurance
Outcomes
- Supports employee wellbeing and productivity
- Reduces healthcare costs
- Delivers tangible savings to employers
- Enhances overall employee health and reduces absenteeism
Contribution to the Group
Revenue
Operating costs
Operating profit
