Creating value through purpose Our purpose is to enhance the quality of life for our stakeholders.


To achieve our purpose, we determine the material matters that are central to our business.

We do this by evaluating our external operating context , our stakeholder relationships and the risks and opportunities arising from these (addressed in our material matter discussion).

Read about the material matters that are central to our business.

We address these material matters through our chosen strategy. Read about our strategy.

Our strategy informs our business model and the key performance indicators (KPIs) we use to monitor progress. Read about our business model.

 

We deliver on our strategy through our business clusters.

Read about our business clusters

 

Our performance is underpinned by robust, value-enhancing governance and leadership.

Read about our governance and leadership.

VALUE DELIVERED TO OUR STAKEHOLDERS

Shareholders
  • Dividend yield 9.2%
Clients
  • Voice of the Customer Survey achieved a positive response of 81.82%
  • R3.2 billion managed care savings for medical schemes
Members
  • R1.5 billion cost savings based on Insurance Fraud Manager (IFM) software
  • R228 million fraud, waste and abuse (FWA) cases quantified; R141 million recovered
 
Society
  • Level 1 B-BBEE status Employees
Employees
  • 5 693 employee complement
  • R4.5 million invested in training spend