83 / 146
79
INTEGRATED REPORT 2017
HELIOS IT
SOLUTIONS
OVERVIEW
Helios IT Solutions (“Helios”) was established in 2011 and
is driven by a quest for innovation. We are an independent
information technology (“IT”) service provider that facilitates
efficient management of healthcare services, particularly in the
administration of medical schemes and health risk management
within the Group and to external clients. In 2017, we upgraded
our core systems by acquiring modern architectures and
technologies to support the ongoing growth and diversification
of the Group.
Our software assets are the backbone of the Group and a key
enabler of value chain optimisation. They also ensure that the
client experience is seamless and convenient.
Helios’ team plays an integral role in ensuring that our systems
are enhanced to the highest levels and maintained on an
ongoing basis to enable the sustainable growth of our clients.
We are continually analysing the market and investing in
research and development to identify improved technologies
that may increase efficiencies.
Through strong IT governance principles and effective risk
management solutions, which are regularly independently
reviewed, we maintain and secure client data. Collectively,
our stringent governance structures, effective risk management,
compliance with all legislative and best practice security
measures enable us to ensure safety on our platforms.
PERFORMANCE SUMMARY
• System stability improved in 2017, with 94 (2016: 351)
system-related incidents reported (73% reduction)
• Fusion Project – advancing the rewrite of the identified
modules within our core systems
• Improved our operating model to ensure more efficient
delivery of IT solutions to clients
Helios is an
enabler
for the
success and growth
of the Group and our clients through
technology solutions.
CONTRACTS WON
• Medshield’s system licence tender was renewed
SUCCESSFUL TAKE-ONS
• LMS Medical Fund (“Liberty”), and migration of data onto Nexus
• SAMWUMED medicine management and HIV management contracts
• Integrated Chronic Care Model