79 / 146
75
INTEGRATED REPORT 2017
AFROCENTRIC
STRATEGIC OBJECTIVES
MEDSCHEME’S ALIGNMENT TO THESE
Deliver exceptional
client service
We have established an account management team, and our call centre has been
expanded to provide access and ongoing support services to all users. Allegra
continually strives to transform its clients into enthusiastic supporters of the company
through exceptional client service which focuses on caring to help the client grow their
healthcare practice or business.
Reduce the cost
of healthcare
Allegra’s EHRs and clinical data switch enabled the sharing of relevant patient
information. This prevents unnecessary healthcare spending.
Healthcare practitioners have no need to perform unnecessary diagnostics tests
because this information is already available. By transferring clinical data to the relevant
stakeholder, Allegra enables a preventative care model which results in patient lifestyle
interventions, lower hospitalisation rates and fewer severe health incidents.
Uplift our people
Employees form part of self-managed teams within the different business systems.
Team Leaders facilitate the decision-making process and decisions are taken when
sufficient consensus is reached. These decisions are guided by the principles
as established by the leadership team. The development of leadership skills is a
continuous process using a 360-degree assessment whereby areas of development
are identified. These development areas are then addressed through personal
development plans.
OPPORTUNITIES AND CHALLENGES
Allegra has an integration team who proactively facilitate
integration with other technology providers in the market. These
efforts are driven through Allegra’s commitment to mutualism.
We are planning to expand and improve our portal to provide
access to a digital sales channel. This will open doors for
both improved innovation through integration with other
software industry players, and an increased footprint in
established markets.
We have expanded Allegra’s wellness screenings into Namibia
and India. The company will continue pursuing this expansion
across borders and industries through building strategic
partnerships.
The impending NHI presents an opportunity for Allegra’s
software solutions to create an EHR that links the public sector
to primary health clinics. Patients will be able to easily access
care on the move. The uncertainty surrounding NHI represents
a risk and a challenge. However, Allegra is confident that we
have the expertise and resources to be a key service provider
to this critical initiative.
As an innovative front-runner, we are the first to market, but
carry the burden of paving the way for client adoption through
extensive investment in market education. By developing
intuitive applications and improving the quality of software,
Allegra is making technology adoption easy for end-users.
Training our call centre support employees is cost-intensive,
but it is critical. Allegra has also implemented processes to
facilitate pilot software and enable volume testing (load, stress
and endurance testing) prior to deployment, in order to identify
and address issues before the client is billed.
OUTLOOK
Allegra continues working towards bringing the philosophy of
“total patient care” to life by developing and providing strategic
information technology. In the 2017 financial year, Allegra
adopted “mutualism” as one of its corporate values. The
mutualistic partnership collaborates with clients to better
address their needs and those of other stakeholders in the
software industry. Going forward, we are incorporating four
core agile values:
• Value individuals and interactions over processes and tools
• Provide working software instead of comprehensive
documentation
• Focus on customer collaboration as opposed to contract
negotiation
• Respond to change, rather than to follow a fixed plan
Visit the Allegra website,
http://www.allegra.co.za/