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INTEGRATED REPORT 2017
AREAS OF PERFORMANCE
Central Chronic Medication Dispensing
and Distribution (“CCMDD”)
Pharmacy Direct is a strategic partner to government through its
contract with the DOH’s CCMDD programme in seven provinces.
Pharmacy Direct expanded its contract with the DOH for
dispensing and distributing chronic medication by taking over
Limpopo and North West from Dis-Chem as part of our contract.
DSP contract with Medshield Medical Scheme
In January 2017, Pharmacy Direct was appointed as designated
service provider to Medshield patients on the HIV programme
STRATEGY
Pharmacy Direct is a patient-centred business with a strategic focus on making healthcare accessible to all. Accessibility directly
links to affordability and convenience. Pharmacy Direct operationalises this commitment by ensuring value to both patients and
funders through service excellence in the due care of patients and cost savings through our extensive service offering.
The following strategic objectives reflect this strategy:
AFROCENTRIC
STRATEGIC OBJECTIVES
PHARMACY DIRECT’S ALIGNMENT TO THESE
Enhance
shareholder value
As the primary provider of chronic medication in the value chain, we are a sustainable
business, and we remain confident in our ability to deliver.
Maximise growth
opportunities
We complete the value proposition to AfroCentric clients by offering an integrated
solution that includes cost-effective chronic medication and lowers the overall cost
of healthcare.
Improve efficiencies
through cost
consciousness
We are lowering the cost of medicine through an operationally efficient model that
ensures that processes are designed to create cost-effective outcomes through
high volumes.
Promote transformation
Pharmacy Direct is proud to be a Level 1 B-BBEE contributor, and is registered as
a learning institution that enrols learners on the pharmacist assistant training
programme biannually. The programme has 75 registered learners.
Diversify
revenue sources
Pharmacy Direct is responsible for 10% of Group revenue and continuously seeks
opportunities to generate more.
Deliver exceptional
client service
Our customer-centric culture and strong adherence to our Service Level Agreements
have been pivotal factors in our ability to retain our clients and grow our client base.
Reduce the cost
of healthcare
Pharmacy Direct’s preferential dispensing fees and generic conversion rate generate
savings for our funders. Savings to members are also affected as chronic medicine
benefits last longer and a wallet-free approach is being pursued through conversions.
Uplift our people
Pharmacy Direct has a philosophy of growing existing employees into
Pharmacy Direct’s future leaders.